| Notes |
Senior Strategic Change Consultant
Company NamePwC
Dates EmployedJun 1996 – Feb 2000
Employment Duration3 yrs 9 mos
LocationWashington, DC
Designed and delivered financial, performance management and organizational transformation projects for Federal, State and Local Government clients:
Federal:
• Managed performance improvement engagements at the US Departments of Housing and Urban Development, Internal Revenue Service, International Monetary Fund.
• Facilitated numerous decision-making sessions with government clients using group-enabling software to prioritize, analyze and categorize complex decision options.
State:
• Implemented new vehicle registry and inspections systems for state departments of motor vehicles. Redesigned walk-in customer processing workflow by leveraging queue management software to reduce wait times. Implemented web-based, self services (registration renewals, parking ticket payments, etc.) to reduce walk-in traffic.
Local:
• DC Department of Housing and Community Development – Managed implementation of enterprise-wide performance management system.
• DC Office of Personnel – Managed financial assessment and organizational design review.
• DC Office of Property Management – Conducted skills/competencies assessment across the enterprise and designed training program to close gaps.
• DC Department of Parks and Recreation - Managed organizational redesign engagement.
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