| Notes |
CIO and Utility Director
Company NameCity of Ashland, OR
Dates EmployedMar 2010 – Jun 2011
Employment Duration1 yr 4 mos
LocationAshland, OR
Directed information technology functions and the local telecommunications utility for the full-service municipal government and utilities, in a university community.
Internally, responsibilities focused on setting work plans and resource priorities for IT while developing technical staff to support the goals of City Council and departments. Addressed severe needs and IT reliability issues. Managed development and support for business systems, including a critical utility billing system that processed ~$18 million in annual revenues. Oversaw operations, support, and project management. Ensured coverage of six major service sites, hydroelectricity and water treatment plants, and a municipal airport. Worked with departments to establish and maintain City IT policies and program priorities.
In addition, directed operations of the cash-funded municipal telecommunications utility, Ashland Fiber Network (AFN), leading a successful turnaround effort. Developed the utility’s strategic business plan with the executive board, improving revenues by almost 10%, cutting cost of operations by 14%, increasing debt pay-down by 15%, tripling capital investment, and growing market share from 41% to 46% in one year. Managed services for customers across Internet, cable television, services, and business data lines. Oversaw the utility’s physical plant of ~150 miles of fiber and coaxial cable, the cable television head-end facility, three communications towers, and network management systems. Also directed service partnerships with local businesses reselling utility services. See less |