M. Susan Chambers serves as the Executive Vice President of the Global People Division for Wal-Mart Stores, Inc. In that role, she is responsible for managing, attracting and retaining the nation’s largest private workforce. In 2008, she was named to Fortune magazine’s list of the “50 Most Powerful Women in Business.”
Prior to joining Wal-Mart, Susan worked for 14 years with Hallmark Cards, Inc. She was the Director of Applications Development at Hallmark before beginning her career at Wal-Mart in 1999. She trained for six months in the field as a store and club manager before advancing to senior positions across multiple corporate functions, starting in the information systems division. There, she served as a Vice President for Applications and Development-Merchandising and then as a Senior Vice President, Risk and Benefits. She was then promoted to the role of Executive Vice President of Risk Management and Benefits Administration, with additional responsibilities in Global Security and Aviation. In 2006, Susan was promoted to her current position as Executive Vice President of the Global People Division. She reports directly to Wal-Mart’s CEO Mike Duke.
Today, Susan oversees recruiting, training and retention initiatives for more than 2 million Wal-Mart associates worldwide. Additionally, her responsibilities include human resource technology, culture change, regulatory issues and benefits.
Chambers' health care proposals have prompted widespread criticism and brought added scrutiny to the company’s inadequate employee benefits plan.