Chuck Kupferer serves as Senior Director of Customer Relations for the U. S. Marshals Service and Immigration and Naturalization Service. Kupferer joined CCA in mid 1999 from his position of executive vice president at CCA's transportation subsidiary, TransCor America. Kupferer joined TransCor in 1995 following a 24-year career with the U.S. Marshals Service. His law enforcement career began in Los Angeles, Calif. as a street policeman, and in 1975 he was assigned to the office of the director to develop what became the USMS' National Transportation System. He is a former chief deputy in New Orleans and chief inspector assigned to the Counter Narcotics Center for the Central Intelligence Agency in Langley, Va.