System Change Efforts
Through its operation of scalable, data-driven initiatives in multiple states to connect low-income individuals to critical benefit programs, BDT has a unique perspective on the policy and systems changes that have the most potential to make benefits access more simple, comprehensive, and cost-effective.
Whenever possible, BDT seeks to leverage its robust, multi-state data, along with the individual client stories underneath that data, to catalyze meaningful reform. In addition to conducting data-driven outreach and enrollment assistance for low-income seniors and families, BDT engages federal, state and community partners in policy and systems change initiatives in order to make benefits access more simple, comprehensive and cost-effective. BDT engages in systems change efforts in the following areas:
Data and Technology
Facilitate cross-agency data sharing and data matching for outreach and enrollment purposes
Inform integrated information systems development to ensure simplified verification and renewal processes
Develop standard client consent across agencies and benefits programs
Evaluate online benefit application access for vulnerable populations
Integrated Service Delivery
Monitor and inform business process improvement efforts across geographies
Enable “no wrong door” service delivery through multi-channel support for diverse population
Create streamlined enrollment processes for multiple benefits
Demonstrate high quality contact center service delivery for public and private agencies
Policy Improvement
Encourage comprehensive benefits application modernization
Experiment with enrollment alternatives for entitlement programs
Influence federal and state regulations to facilitate person-centered enrollment assistance
Outcomes Research
Study impact of access to public benefits on health outcomes for dual eligible seniors
Evaluate impact of BDT intervention on benefits participation rates
Model potential cost-savings of increased benefits access for cross-sector stakeholders