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NHS general
practice
powered by
babylon
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babylon enables NHS general practices
and commissioners to deliver primary
care to NHS patients safely, effectively,
conveniently and efficiently. We do so
by combining clinical expertise, artificial
intelligence and mobile technology
to make truly person-centred, cost
effective primary care a reality.
babylon provides a solution to the
challenges facing primary care: a
workforce under extreme pressure,
patients going to A&E because they can’t
get the advice they need when they
need it, and the ever increasing costs
to commissioners and the taxpayer.
2,500+
81%+
Number of patient interactions
with babylon a day.
of babylon users rate us 5 out of 5.
babylon is one of the largest digital
health providers in the world delivering
the highest patient satisfaction ratings.
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6.a
6.b
What does babylon
offer to the NHS?
Artificially intelligent symptom checking
Contents
Fast answers by babylon clinicians
to health questions
Online consultation platforms
for general practice
Online babylon GP consultations
to support general practice
Full babylon service
What is babylon’s track record?
CQC Inspection July 2016
babylon gives NHS patients,
general practices and
commissioners the choice of
much more convenient access
to primary care, via a digital-first,
person-centred approach.
Every patient has the full
confidence of physical
consultation when needed,
bringing the best of digital and
physical care together.
babylon’s suite of services span
from the fully digital AI symptom
checker and health monitoring
services to supporting general
practices with babylon’s
online GPs.
Essex case study:
Highlands Surgery & East Group
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Symptom checking
& Self-care
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Face to face
Doctor consultation 4
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babylon uses artificial intelligence (AI) to provide a
24/7 symptom checker service, empowering patients
with quick clinical reassurance by identifying the
appropriate course of action through their mobile.
Whether the patient is at home or on the go, they are
able to receive safe and accurate health guidance.
How does babylon use artificial intelligence (AI)?
babylon’s AI technology can process billions of
symptom combinations much faster and more
accurately than the human brain. babylon’s AI
symptom checker has been tested against clinicians
and is safe, more accurate and faster.
Artificial intelligence means that babylon continually
learns about the safest and most effective ways to
advise and treat patients – staying up to date with the
very latest research and tailoring advice to respond to
all the data now available about each patient. This is
simply not possible for GPs or any other professionals
to do in the time they have available.
Of course, no technology can learn without expert
clinical tuition. babylon’s AI symptom checker is built
by a team of expert NHS clinicians, software engineers
and data scientists working together. Whenever a
medical opinion is needed, babylon will ensure that a
human doctor makes the final decision
with the patient.
Artificially intelligent
symptom checking
ACCURACY
77.5%DOCTORS
NURSES
BABYLON TRIAGE
73.5%
90.2%
SAFETY
DOCTORS
NURSES
BABYLON TRIAGE
98% 97% 100%
“Sorting out symptoms: design and evaluation of the. ‘babylon check’
automated triage system.” - Middleton, 2016
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We provide a comprehensive online consultation
platform, providing practices with a tool to carry out their
own video and voice consultations remotely.
babylon’s easy-to-use online consultation platform
includes a clinical record system that can be securely and
immediately accessed by patients and doctors. From
anywhere in the world, patient and doctors can see:
Medical history
Video and voice recordings of previous consultations
Medications
Allergies
Pathology and imaging results
CCGs and practices have access to £45 million from
NHS England over the next three years for online
consultation platforms.
Online consultation platforms
for general practice
To complement the AI symptom checker, babylon also
enables patients to submit a photo and any description
they wish, getting it reviewed and responded to by a
babylon clinician via the app within minutes.
This enables patients to quickly interact with a clinician
and gain peace of mind without needing to
book an appointment.
Fast answers by babylon
clinicians to health questions
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In addition to providing the online consultation
platform for a practice’s own clinical staff, we can
also support general practice by providing additional
clinical support from babylon doctors, easing workload
and recruitment challenges.
In Essex, we are working with two practices to
give 21,500 patients the option to book an online
appointment with a babylon GP. By giving patients
the choice to use a digital service that complements
the care provided by the GP at their practice, we
have successfully freed up time for the GPs in these
two practices to treat patients with more acute or
emergency issues. See case study on page 18
for more details.
Online consultations to
support general practice
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Full babylon service
NHS practices that partner with babylon have the
advantage of combining the medical expertise in
the practice with babylon’s mobile technology, AI,
data analytics and predictive algorithms. As a result,
patients will get both the best physical and digital care.
Each patient can download the babylon app and
receive the full babylon digital service, all free of
charge to the patient. When a physical appointment is
required, this would take place at the practice.
By supporting patients with digital care wherever
possible and medically appropriate, practices can
provide advice, prescriptions, diagnoses and referrals in
an affordable way that is safe, effective and
vastly more convenient.
The full digital service includes:
Artificially intelligent symptom checking
Fast answers by babylon clinicians
to health questions
GP consultations by video or phone
Digital assistance with medication
and treatment adherence
babylon clinical record system
Machine-generated GP notes
Patient health profile, enabling patients to collect,
assess and benchmark their own information across
key factors impacting individual health
(e.g. environment, behaviour and biology)
Adaptive and predictive health analytics
Pharmacy location service
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What’s babylon’s
track record?
Data security
babylon already securely holds data for over 300,000
registered members.
babylon will never give any non-NHS organisation
access to patients’ personal data without consent.
We take the security of patient data very seriously
and all personal data is encrypted and stored on our
dedicated servers.
Patient safety
babylon was inspected by the CQC in July 2016, and
the CQC found babylon to be providing safe, effective,
caring, responsive and well-led services in accordance
with all relevant regulation. They also commented that
we have a “clear vision and strategy to deliver, as a top
priority, safe and high quality care and promote good
outcomes for patients.”
1 in 100 people in Britain have
downloaded babylon, with up to
2,000 more people joining a day.
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Safe
CQC found the quality and safety of our service
to be our “top priority”. They were satisfied that
potential risks are “always assessed and well
managed” and that we have “clearly defined and
embedded systems, processes and practices in
place to keep patients safe.”
Responsive
The inspection team concluded that we encourage
and value “feedback from the patients, the public
and staff” and engage patients in the delivery of
the service. Patient comments received by the
CQC “commented positively on the accessibility
and flexibility of the service, fitting around
their needs.”
Effective
During the inspection, CQC reviewed patient notes
and findings from our regular clinical audit process
and concluded that “patient records showed
a full and accurate assessment, diagnosis and
treatment of patients had been made” and that
“GPs assessed patients’ needs and delivered care
in line with relevant and current evidence- based
guidance and standards.”
Well-Led
The CQC team found that babylon has “strong
and visible clinical and managerial leadership
and governance arrangements” along with “a
comprehensive range of policies and procedures
to govern activity” which are “continually
updated and reviewed” as part of “an overarching
governance framework” supporting “the delivery
of the strategy and good quality care.”
Caring
All patients who responded to the CQC were
“positive about the service experienced”,
commenting on the “helpful, caring” doctors
who treated them with “dignity and respect”,
responding “compassionately when they needed
help” and providing “support where required.”
CQC Inspection
“Clear vision and strategy to deliver, as a
top priority, safe and high quality care and
promote good outcomes for patients.”
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babylon has already proved to be a popular service
for NHS patients of all ages and to save time for
GPs. We have been chosen to support a patient
population of 21,500 across two GP practices in Essex
with our online babylon GP consultations.
Over 20% of the patients at the Highlands surgery
are using babylon and patients are managed
by GPs entirely remotely.
70% - 80% of patient issues are closed, and in
these cases, patients have either received their
prescriptions or referrals, or are guided through selfmanagement. Our online consultation system has
freed up one appointment per patient in the last year,
and reduced visits to A&E and walk-in centres.
Essex case study
Highlands Surgery
& Eastwood Group
“Excellent, concise professional help within 2
hours. Thanks Babylon. Thanks Doctor!”
“It’s a fantastic service, you can have a consultation
within an hour and all info is fed back to our doctors.
If the patient needs seeing we will contact the patient”
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How can practices take things forward with babylon?
babylon supports the NHS and is designed to work
together with existing methods to achieve the best,
most effective patient care.
If you’d like to find out more about how we can support
your practice, please contact nhs@babylonhealth.com.
– Highlands Surgery
GP Practice Manager
– Patient
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© babylon 2016
Get in touch
nhs@babylonhealth.com. |