Bonny Simi has/had a position (Pilot. Talent, Customer Experience) at jetBlue

Title Pilot. Talent, Customer Experience
Start Date 2003-00-00
Notes JetBlue Airways Total Duration16 yrs 5 mos TitlePresident JetBlue Technology Ventures Dates EmployedJan 2016 – Present Employment Duration4 yrs 2 mos TitleVice President, Talent Dates EmployedSep 2011 – Dec 2015 Employment Duration4 yrs 4 mos LocationLong Island City, New York and Salt Lake City, Utah Responsible for an integrated approach to selecting, developing and growing current and future talent at JetBlue Airways. Oversight of the Talent teams including Talent Acquisition, Talent Management, Organizational Effectiveness (including Leadership Development) and People Analytics and Engagement. A major focus is to develop programs to identify and develop internal talent through an integrated approach to performance management, competency development, succession planning, career-pathing and emerging leader development programs. see less TitleDirector Customer Experience and Analysis Dates EmployedJul 2009 – Oct 2011 Employment Duration2 yrs 4 mos LocationSalt Lake City Responsible for the award winning JetBlue "Voice of the Customer" (VoC) program, ranked as one of the top programs in the U.S., by Forrester. The VoC team gathers customer feedback through surveys, web, emails and social media, and develops actionable insights that are cascaded across the organization to improve the customer experience - leading to 8 JDPower and Associates awards for the best domestic airline, and the top NPS (Net Promoter Scores) in the industry. Also responsible for JetBlue's call center strategic and workforce planning initiatives, including IT platform upgrades, managing the department's $50M budget, and project management office (PMO). Partners with the Stanford d.school and Stanford Graduate School of Business to teach design thinking and "customer focused innovation" through executive education programs at Stanford … see more TitleDirector of Customer Service Dates EmployedAug 2008 – Jul 2009 Employment Duration1 yr LocationNew York City Led 120 person team to overhaul system operations across over a dozen operational departments - leading to improved on-time performance and reduced disruptions for customers, saving millions of dollars in service credits and boosting customer NPS (net promoter score). TitleDirector of Airport and People Planning Dates EmployedAug 2007 – Aug 2008 Employment Duration1 yr 1 mo Responsible for all planning related activities for the Airports area including: budgeting, manpower planning, schedule integration and planning, industrial engineering projects, evaluation of various strategic options and initiatives, goal setting across all cities, performance evalutions, leadership development, people resources and analysis of new innovations that JetBlue may consider. see less TitleAirline Pilot Dates EmployedOct 2003 – Jul 2007 Employment Duration3 yrs 10 mos Embraer 190 Captain and Airbus 320 First Officer.
Updated about 4 years ago

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