| Notes |
Vice President, Customer Operations
Company NameSimon & Schuster, Inc.
Dates EmployedOct 1996 – Dec 1999
Employment Duration3 yrs 3 mos
Directed central customer service operations providing order processing, customer service, credit & collections, accounts receivable and transportation services supporting the Consumer, Higher Education and K-12 Education divisions, as well as portions of the Reference, International and Professional divisions. Managed 375 people across three locations with an annual expense budget of $26 million. Controlled A/R averaging over $500 million (peaking above $800 million) and associated collections, $67 million in annual transportation purchasing, and process $2.3 billion in annual billings. See less |