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REQUEST FOR INFORMATION
Section 1 - Request for Information (RFI)
1.1 Introduction and purpose of the RFI
Access to information (a2i) is a programme under Ministry of ICT, Government of
Bangladesh that catalyses citizen-friendly public service innovations simplifying government
and bringing it closer to people. A2i and its partners Gavi and ID2020 are committed to
contribute to the development of a unique ID for infants and the digitisation of vaccination
processes in Bangladesh. The unique ID would provide infant and children with a portable,
biometrically-linked digital ID either at the point of birth registration or at the time of their
immunizations, simultaneously supporting three shared objectives:
• Driving improvements in CRVS coverage and process
• Supporting improvements in vaccination process and equity
• Ultimately, supporting access to rights and services throughout one’s life-course.
A2i and its partners Gavi and ID2020 are jointly requesting information to be submitted as
part of this RFI regarding your organisation and the services you provide. The same
information will be gathered from different organisations and will be used to inform future
activities.
1.2 Background
The Directorate General for Health Services (DGHS), the Access to Information (a2i) Program
of the Bangladeshi Government, Gavi, and ID2020 are exploring a collaboration to support
the digitisation of vaccination process and the development of a unique identity for infants
through bio-metrics.
The proposed program would use existing touch-points with pregnant mothers and children
<1 year old to provide a portable, user-centric identity and verifiable health records. Given
the central - and trusted - role that Child Healthcare Workers (CHWs) play in many
communities, and particularly their role providing pre- and ante-natal care, we believe that
these CHWs are well-positioned to assist in the enrolment process. For the rural pilot, the
initiative may start in Kapasia Upazila in the Gazipur District, where CHWs have been trained
to assist in birth registration through the highly successful, Bloomberg Philanthropiessupported “Kaliganj model.”
Initial biometric enrolment would largely be done by CHWs. Healthcare workers in MoH
clinics would then be able to issue a digital attestation for each subsequent immunization.
These digital records of immunization would then help CHWs identify children defaulting on
their vaccines, such that they could encourage parents to complete the vaccine course.
In Phase 1, given the need for complete data on the viability of infant biometrics and the
necessary frequency of re-enrolment, the digital ID would be linked to a parent’s NID or
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caregivers’ biometrics, rather than authenticated based on the child themselves. As we
move into Phase 2 of the program (pending complete data on accuracy and the required
frequency of re-enrolment), we anticipate transitioning to the use of infant biometrics for
authentication.
Given high immunization coverage rates in Bangladesh, the primary aim of the project will
be to drive improvements in CRVS coverage and to facilitate interoperability between the
various siloed databases currently in use. Use of a digital child ID should also directly
improve quality of service and coverage rates by prompting parents to bring their children
in for a subsequent dose and ensuring a verifiable, accurate immunization record. For both
parents and health workers alike, it may reduce the burden associated with having to track
a child’s vaccines and may eliminate redundant or unnecessary paperwork.
When the digital child health card linked with country’s NID system is seen as an entry point
for a user-centric, portable digital identity, rather than an ends in and of itself, the benefits
extend far beyond immunization. As children age, the same ID may be used to enrol in
school, amass self-managed digital credentials, and access vital services and protections and
finally NID card.
1.3 The Opportunity
Phase 1 of the project would operate for a period of up to one year, involving just the three
ministries directly involved in the provision of immunization services, prenatal care, and
birth registration in rural districts: the CRVS Secretariat, Directorate General of Health
Services (DGHS), and Urban Primary Healthcare Project, Ministry of Local Government.
At the outset, the program would launch simultaneously in the Gazipur District of
Bangladesh, a rural district in the Dhaka Division, and an urban district. The population of
Gazipur District is estimated at 3.4 million individuals, with an estimated annual birth cohort
of 54,000 infants.
As described above, in Phase 1, given the need for complete data on the viability of infant
biometrics and the necessary frequency of re-enrolment, the digital ID would be linked to a
parent or caregivers’ biometrics and NID, rather than authenticated based on the child
themselves. As we move into Phase 2 of the program (pending complete data on accuracy
and the required frequency of re-enrolment), we anticipate transitioning to the use of infant
biometrics for authentication.
A key element of the project will be an Identity Service Provider capable of creating a Digital
Child ID based on the enrolment of parents and children by health workers as described in
1.2 above.
The above scope and opportunity is subject to the approval of the business case.
It is anticipated that 1 supplier will be selected with a capability of providing the Identity
Services element of the solution.
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1.4 Purpose
The purpose of this RFI is to enable the Authority to assess supplier responses and to use
the responses in future decision making with regard to the supply of the services.
Section 2 - Instructions
2.1 Official Contact
Any questions or queries regarding this RFI must be communicated via info@id2020.org and
should be addressed to:
Name: Adam Cooper
Chief Architect, ID2020
Please note that emails sent directly to the named contact will not be responded to.
The team will seek to answer questions within 4-5 working days following the day of receipt.
Interested parties are urged to review the RFI documentation immediately upon receipt and
identify and submit any questions as soon as possible and in any event no later than 13:00
EST on 4/17/2020
Any questions received after this time may not be answered.
Where we consider any question or request to be of general significance to all interested
parties, both the question/request and the response will be communicated, in a suitably
anonymous form to all organisations who have expressed an interest before the RFI
submission deadline.
2.2 RFI procedure
In order to submit a compliant response to this RFI all organisations must complete in full
the response form contained within section 5 of this document. Unless explicitly stated no
additional information other than what has been requested will be reviewed by a2i as part
of this RFI process, and where a question or section is not relevant to your organisation it
must be clearly stated.
2.3 Timetable for Completion
Description Date
Release of RFI 4/3/2020
Deadline for Questions 4/17/2020
Deadline for return of RFI 5/15/2020
2.4 Briefing / Site Visit
Not Applicable.
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2.5 Return of the RFI
Completed RFI submissions should be emailed as a PDF to info@id2020.org by 5/15/2020
2.6 Late Responses
Organisations are responsible for submitting their response prior to the closure of the RFI
opportunity. Any responses received after the closing time may be excluded from
consideration.
Section 3 - RFI Rules & Administration
3.1 Confidentiality
The RFI is intended for the exclusive use of the supplier and is provided on the express
understanding that the RFI and the information contained in it, or in connection with it, will
be regarded and treated as strictly confidential.
Except as required for the preparation of the RFI, suppliers must not, without prior written
consent, disclose to any third party any of the contents of this RFI documentation or any
accompanying documentation.
Suppliers must ensure that their employees, consultants and agents are also bound by and
comply with the conditions of confidentiality as set out in the RFI.
Suppliers must obtain approval from a2i before any disclosures are made to the press or are
in any other way made available to the public in respect of this RFI. Suppliers must not
undertake any publicity activities in relation to this RFI without the express written
permission of a2i.
3.2 Costs of Preparing the Response
All costs in relation to the preparation and submission of a response of this RFI are the sole
responsibility of the supplier and a2i, GAVI and ID2020 will not bear any costs of such
submissions.
3.3 Acceptance of these Conditions
Suppliers by submitting a response to this RFI, are deemed to have acknowledged and
agreed to the conditions set out within it.
3.4 Canvassing and Contacts
Suppliers and any other Relevant Organisations shall not in connection with this RFI:
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• Offer any inducement, fee or reward to any officer or employee of a2i or any person
acting as an advisor to a2i in connection with the RFI; or
• Do anything which would constitute a breach of the Digital Security Act 2018; or
• Canvass any of the persons referred to above in connection with the RFI
3.5 Copyright
The copyright in the RFI is vested in a2i. Neither the RFI nor any other documents related to
any future procurement process may be reproduced, copied or stored in any medium
without the prior written consent of a2i other than strictly for the purpose of preparing a
Bid.
3.6 Data Protection
A2i, will collect, hold and use personal data obtained from and about the supplier during the
RFI process ("Personal Data"). Suppliers must agree to such Personal Data being collected,
held and used in accordance with and for the purposes of administering the RFI Process.
The supplier warrants, on a continuing basis, that it has:
• all requisite authority and has obtained and will maintain all necessary consents
required under the Digital Security Act 2018 and all relevant regulations together
with any codes of conduct and guidance issued by the National Digital Security
Council; and
• otherwise fully complied with all of its obligations under the Data Protection
Regulations, in order to disclose to a2i the Personal Data, and allow a2i to carry out
the Procurement process. The supplier shall immediately notify a2i if any of the
consents are revoked or changed in any way which impacts on the rights or
obligations of a2i in relation to such Personal Data.
After review of the RFI is complete, a2i will retain copies of the Bid for such time as it
considers reasonable to satisfy the audit obligations of a2i and for any associated contract
management purposes.
Section 4 - The Service
4.1 Service / Goods Description
Information is required regarding the provision of digital identity services as part of the
wider program for the digitisation of vaccination processes. The service provider will need
to interoperate with healthcare systems and make use of biometric data gathered by the
program in the identification of individual beneficiaries. The individuals to be identified will
initially be adults although child ID will need to be issued as part of phase 2 including
authentication against child biometrics.
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4.2 Service / Goods Exclusions
Not applicable.
4.3 Current activity / Service levels
Description of RFI products that are already delivered to customers today, and could be
comparable to what is requested in this RFI.
Section 5 - RFI Questionnaire
5.1 Company Information
Question Answer
Company Name
Company Address
Company Website
Ownership Structure (i.e.
holding company and
subsidiaries, joint ventures,
partnership or other
relevant relations)
Ownership status in
percentage
Number of years in the
market
Company Location(s)
Number of Employees
Contact Name
Telephone Number
Email
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5.2 Capabilities & Experience
Question Answer
Description of core business
Primary Market/Customers
Additional services,
products and works
provided outside of your
core business
Description of RFI products
that are already delivered to
customers today, and could
be comparable to what is
requested in this RFI
Details of any key health &
safety, environmental and
other performance
measures
5.3 Financial Information
Question Answer
Details of financial
background including latest
annual report or financial
statement
Details of any insurances
held that are relevant to the
opportunity
Market Share in terms of
revenue, turnover and
volume output
Details of potential funding
arrangements to support
investment in the
opportunity (if applicable)
5.5 Policies and Certifications
Question Answer
Details of any certifications
held for example ISO 9001
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Details of all major policies
and the date they were last
reviewed.
5.6 RFI Questions
RFI Questions
RFI 1
All identity solutions are required to comply with the ID2020
Technical Requirements (https://id2020.org/uploads/files/ID2020-
TAC-Requirements-v1.01.pdf). Please confirm that your solution is
able to comply with these requirements and how you would
ensure that compliance.
Response 1
(1000 words limit)
RFI 2
Provide an example of where you have delivered a user-centric or
decentralised Digital Identity system that was trusted for access to
government services, within constraints of legislation and within an
agile delivery environment.
Response 2
(500 words limit)
RFI 3
Demonstrate experience of rapid iterative prototyping secure
digital solutions based on ongoing user research within an agile
delivery environment.
Response 3
(500 words limit)
RFI 4
Provide an example of where you have delivered an identity
proving service within another public service or for a large public
service programme. Experience should be within the last 3 years.
Response 4
(500 words limit)
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RFI 5
Provide an example of where you prevented Fraud & Error
entering a digital channel within an agile delivery environment.
Response 5
(400 words limit)
RFI 6
Provide an example of where you have delivered a service whilst
adhering to recognised international standards such as NIST
800.63.3.
Response 6
(400 words limit)
RFI 7
Demonstrate experience of how you have ensured that you gain at
pace, a detailed understanding of the service and project
requirements to allow rapid, involvement in design and decision
activities.
Response 7
(400 words limit)
RFI 8
Demonstrate experience of delivering design and development
capability of Identity service in an Agile environment.
Response 8
(500 words limit)
RFI 9
Demonstrate experience of aligning development activities with
other parallel work streams across split sites, ensuring quality
standards are maintained.
Response 9
(500 words limit)
RFI 10
Suppliers are requested to give an indication of solution cost for a
similar implementation. The supplier should also indicate any
particular price breaks that the authority should be aware of.
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Response 10
(400 words limit)
RFI 11
Describe any technology constraints regarding your solutions e.g.
operating system, platform, proprietary components.
Response 11
(500 words limit)
RFI 12
Interoperability is a key requirement for a2i and its partners. Please
describe how your solution avoid vendor lock-in and ensures
interoperability such as providing open APIs and/or open source
options.
Response 12
(500 words limit) |