Jeffrey W. Hickling was named President of IKON U.S. in 2008. He is responsible for all of IKON's sales, services and operations functions in the United States. Hickling joined IKON as Senior Vice President of Operations in March 2005, where he oversaw IKON's customer care centers and supply chain organization. Hickling brings nearly three decades of experience with General Electric Corporation in management, operations, marketing, finance and Six Sigma roles. Hickling held leadership positions in a number of GE business units, including Chief Operating Officer for GE Supply, where he was responsible for all purchasing, logistics and information technology initiatives for that business. In addition, he served as General Manager of Integration for GE Infrastructure, where he led the incorporation of acquisitions for four major businesses. Hickling holds a bachelor's degree from Colgate University, and is a graduate of GE's executive development program.