Notes |
"Senior Advisor to the Councilman on policy, strategy and information technology
- Implemented new-to-market customer relationship management (CRM) tool specific to local government to improve service requests and external communication
- Spearheaded adoption of internal communication platform and reformed weekly reports for all staff for better tracking and efficiency within team of 22 employees
- Shepherded zero emission bus policy committing LAX to adopt ZEV buses by 2030
- Led effort to reform food truck ordinance for scofflaws after a series of crashes " |