Notes |
Manager Patient and Family Services; Senior Project Manager; Senior Communications Specialist
Company NameTexas Children's Hospital
Dates EmployedNov 2011 – Dec 2017
Employment Duration6 yrs 2 mos
LocationTexas Medical Center
Manager, Patient and Family Services
Led a team of individuals dedicated to serving patients on behalf of the office of the president and CEO, the hospital’s board, prominent medical center visitors and other top level executives. Communicated daily with the President & CEO on all matters involving these high priority cases. Created key partnerships with physician leaders and hospital administrators to assist with the goals of the office.
Created new position with data to prove need for expanded care. Increased patient case load and touch points by more than 50% year over year through increased visibility. Presented to the full board on the team’s 10th year showcasing the program’s growth and its efforts to improve patient satisfaction.
Senior Project Manager
Led various projects to improve hospital-wide patient experience efforts including the launch of staff recognition initiative. Along with two physician leaders, co-led the creation of a new physician communication course in partnership with the American Academy of Communications in Healthcare and Press Ganey.
Senior Corporate Communications Specialist
Led various executive communications needs for the organization including writing, directing and producing the President & CEOs monthly video messages to the organization of 15,000. Managed crisis communications involving dissemination of accurate information to physicians, care team and other employees related to executive changes, the Ebola crisis and emergency planning.
Served as editor, contributor and project manager for award-winning publications.
Led strategic plan to incorporate video features by recruiting a videographer and improving internal communications of milestone events. Created award-winning internal blog to promote expansion into women's services; Launched nursing blog in response to communications gap for nurses. Contributed at annual advocacy event in Washington D.C. to promote legislation related to children’s healthcare. |