Laurie Shanblum became director, customer relations in early 2001. She re-joined CCA in 1994 as director, special projects after spending three years as director, special projects, Criminal Justice in the office of the Governor of Texas. From 1986 to 1991, she was affiliated with CCA as a marketing representative and as director, program development. She has extensive experience serving both adult and juvenile offenders. She holds a bachelor's degree from St. Edward's University and a master's degree from Sam Houston State University.