John Kane played an integral role in the creation of Navient and now serves as COO. In this role, he leads servicing operations, default prevention, and initiatives that assist Navient customers to successfully repay their student loans.
He is also responsible for Navient’s asset recovery businesses, which recover billions of dollars on behalf of taxpayers through multiple contracts with various institutions and government agencies.
Previously, John was a senior vice president for Sallie Mae, where he oversaw sound credit risk management and played a leadership role in developing a pioneer loan modification program to assist student loan customers experiencing difficulty.
John has also served in a variety of roles within consumer credit operations at MBNA America and Bank of America, including credit acquisition, collections and fraud prevention.
John received a Bachelor of Arts degree in economics from the University of Delaware.