Improving the systems that improve lives
Since 1976, we've been helping to craft community-based, person-driven service systems. We're passionate about supporting leaders and policymakers, and the people they serve, because we share the same goal: to see all people living healthy, fulfilling lives as empowered, respected members of society.
Our team of more than 50 dedicated professionals provides research, support and guidance to clients looking to develop more efficient and responsive service systems. Combining rigorous quantitative research with community-based participatory research, we strive for more-impactful results and more specific roadmaps to improvement.
We work across all sectors and program areas in health and human services, addressing the needs of people with intellectual and developmental disabilities; people experiencing behavioral health disorders; children, youth and families; seniors and people with physical disabilities; people experiencing housing instability or homelessness; and states and communities looking to promote population health.
MEET THE HSRI TEAM
We believe in person-driven, outcomes-oriented service models. logo
We believe in person-driven, outcomes-oriented service models.
Services and service delivery that focus on the aspirations and real needs of service users are more likely to foster positive and lasting change.
We believe in collaborative, inclusive research. logo
We believe in collaborative, inclusive research.
The people and communities affected by an issue are experts and should hold meaningful roles in any effort to devise solutions.
We believe in integrated service delivery and whole-systems views. logo
We believe in integrated service delivery and whole-systems views.
Collaborative cross-program, cross-agency efforts can provide the right mix of services at the right time—improving not only the quality, coordination, and cost‐effectiveness of services but also outcomes.
We believe in innovation and continuous improvement. logo
We believe in innovation and continuous improvement.
Lives, communities, and societies change, and so do service needs. Relevant and timely research can identify areas for program and service delivery improvement, and data insights should continually help to shape offerings to ensure they produce meaningful outcomes.
We believe in data-driven decisions and evidence-based practices. logo
We believe in data-driven decisions and evidence-based practices.
Evidence-based approaches are a responsible use of fiscal dollars.
Building an optimal service system
We can guide you through a full system redesign or just a particular step in the process - all with an emphasis on collaborating and communicating with stakeholders. Our goal is to help you successfully execute a shared vision for an optimal system.
At the heart of our approach is an abiding commitment to respecting the rights and individuality of service users. There’s no one-size-fits-all approach to human services, and greater choice and flexibility in the service mix can create self-sustaining improvements for people and populations: improving quality of service, outcomes, and overall wellbeing.
Learn More About Our Projects
Learn More About Our Services
COUNTIES & CITIES
In 40+ years in operation, we’ve had the privilege of working with hundreds of health and human service leaders and partners. Our methods are trusted and proven.
HOW CAN WE HELP?
We're driven by the same mission as our clients: supporting health and well-being in ways that empower people and respect their dignity. Below is a sample of our recent collaborators.
NONPROFITS AND PRIVATE SECTOR ORGANIZATIONS
Applied Self Direction
Arizona State University
Association of University Centers on Disabilities
Burns & Associates
Desert Vista Consulting
Live & Learn
National Association of State Directors of Developmental Disabilities Services
National Association of State Mental Health Program Directors
National Association of States United for Aging and Disabilities
New Editions Consulting
NORC at the University of Chicago
Public Policy Forum
Technical Assistance Collaborative
University of Delaware
University of Massachusetts
University of Minnesota
University of Pittsburgh